Terms of service
These terms apply when you buy from Bloom Build through our website or any of our sales channels. By placing an order with us, you agree to these terms.
Bloom Build is operated by Bloom Build AU Pty Ltd (ACN 698 205 408), a Queensland company. In these terms, "we", "us" and "our" mean Bloom Build. "You" means the person placing the order.
Ordering
When you place an order, you are making an offer to buy at the prices and terms shown at checkout. Your order is accepted when we confirm it by email. Until we confirm, we may decline or cancel an order, for example if a product is out of stock or a price was wrong.
Prices on our website are in Australian dollars and include GST unless stated otherwise. Shipping is calculated at checkout.
Payment
Payment is required in full at the time you place your order. We accept the payment methods shown at checkout. Your order will not be processed until payment clears.
Samples
Sample kits are 3 samples for $5. Samples are intended to help you check colour, finish and texture before buying. Samples come from the same product lines we sell, but tile naturally varies between batches, so the tile you receive in a full order may differ slightly from your sample.
Shipping and delivery
We deliver across Australia. Shipping costs and timeframes are shown at checkout based on your address and order size.
Delivery times are estimates, not guarantees. Tile is heavy freight and timeframes can be affected by carrier delays, weather, or remote-area access. We will let you know if there is a significant delay.
On delivery, you need to: be available (or have someone available) to receive the freight, provide safe truck and forklift access where applicable, and inspect the order within 7 days. Damage claims must be lodged within 7 days of delivery (see our Returns Policy).
Risk in the tiles passes to you on delivery. Title passes to you once we have received full payment and the tiles have been delivered.
Product information
We do our best to describe tiles accurately, including dimensions, finish, slip rating and intended use. Photographs and digital swatches are indicative - actual tiles vary in shade, tone, pattern and texture between batches and cartons. If exact appearance matters, order a sample first.
Slip ratings and other technical specifications are provided by our suppliers. Where a tile is rated for wet-area or external use, the rating is shown on the product page.
How much to order
Order around 10-15% extra to allow for cuts, wastage and future repairs. Leftover tiles cannot be returned for change of mind, so plan carefully. If you need help working out quantities, get in touch before you order.
Installation
Tile installation is your responsibility. We recommend using a licensed tiler and laying tiles from multiple cartons together to even out natural variation. Inspect every carton and lay a dry run before any tile is cut or fixed - once tiles are installed, they cannot be returned.
Follow the slip rating and use guidance on the product page. We are not responsible for outcomes where tiles are used outside their intended application (for example, an internal tile used in an exterior or wet area).
Returns and your consumer rights
Our Returns Policy covers damaged tiles, wrong items, and faulty products. It forms part of these terms. We do not accept change-of-mind returns, which is why we offer samples.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms removes or reduces those rights.
Cancellations and changes
If you need to change or cancel an order, contact us straight away. We will do what we can, but once an order has been dispatched it cannot be cancelled.
Website use
You can use our website to browse, buy, and read content. You agree not to misuse it - for example, by scraping, copying our content, attempting to break into our systems, or using it for anything unlawful.
All content on the site (text, images, branding, product photography) is owned by us or licensed to us. You can share product pages and product information for personal or trade quoting use. You cannot republish, resell or use our content commercially without permission.
Limitation of liability
To the extent allowed by law, our liability for any tile we sell is limited to (at our choice) replacing the tile, supplying an equivalent tile, or refunding the price you paid for it.
We are not liable for indirect or consequential losses - for example, installation labour, project delays, or loss of profit - except where the Australian Consumer Law requires otherwise.
This clause does not limit any right or remedy you have under the Australian Consumer Law that cannot be excluded. If a consumer guarantee under the ACL applies, you have the rights set out in our Returns Policy and in the ACL itself.
Privacy
We handle your personal information in line with our Privacy Policy. By placing an order, you agree to us using your details to process your order, deliver your tiles, and contact you about your purchase.
Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published on our website when you place that order.
Governing law
These terms are governed by the laws of Queensland, Australia. Any dispute will be handled in the courts of Queensland, unless the Australian Consumer Law gives you a right to go elsewhere.
Contact us
Bloom Build AU Pty Ltd (ACN 698 205 408)
Email: hello@buybloombuild.com
Web: www.buybloombuild.com