GOOD
QUESTIONS.
Choose a topic. Get the answer. Keep your project moving.
Choosing & samples
Can I try the tiles at home?
Yes. Choose three samples for $5 and check the colour and finish in your own light. Find your samples ↗
How big is a sample?
Our tile samples are 10 × 10 cm. Product pages show the sample cut alongside the full tile. A small sample shows colour and finish; it cannot show every face of a patterned tile.
How do I know where a tile can be used?
Check the material, finish, slip rating and intended use in the product specifications. Confirm suitability for your project with your installer, especially for wet areas, pools and outdoor surfaces. Ask about a tile ↗
Will my order look exactly like the sample?
Tile faces and production batches can vary in colour and pattern. Check your sample in your room, order enough for the whole project, and inspect the full order before installation.
Pricing & ordering
Why are your tile prices lower?
We buy directly from manufacturing partners, cutting out extra retail layers. We quality check the tiles before shipping and use sea freight to keep costs down. See how it works ↗
Are the tiles A-grade?
Yes. We sell A-grade tiles and quality check orders at the factory before they ship. Our lower prices come from the way we source and sell.
How many boxes should I order?
Enter your measured area on the product page. The calculator rounds up to full boxes and lets you include 15% extra for cuts and spares. Confirm the allowance with your tiler, particularly for complex layouts.
Is the price per square metre or per box?
The main product price is per m². We also show the box price and coverage. Tiles are sold in full boxes, and your tile total is calculated from the selected size and number of boxes. Delivery is extra.
Delivery & aftercare
When will my tiles arrive?
Allow around 4–6 weeks for a full tile order. Each product page shows an estimated delivery date. Timing varies by product and postcode, so confirm your deadline before booking installation. Samples arrive in 3–5 business days. Delivery details ↗
How much does delivery cost?
Add your tiles to the cart and enter your postcode to see the freight quote. Delivery is kerbside, so arrange help to move heavy boxes inside.
What if tiles arrive damaged?
Check your delivery before installation. Report transit damage within 48 hours and send your order number with clear photos of the tiles and packaging. Read the returns policy ↗
What warranty do the tiles have?
Our residential tile warranty covers manufacturing defects for 10 years. Commercial cover is two years. Conditions and exclusions apply. See the warranty ↗
FEEL GOOD
ABOUT YOUR TILES.
Try three samples for $5 before you choose.
Choose your samples