Bloom Build 10-Year Tile Warranty

We source our tiles directly from the same factories that supply premium tile showrooms, and we stand behind them. Every full-size tile order from Bloom Build is covered by our 10-Year Tile Warranty against manufacturing defects.

What is covered

For 10 years from the date your order is delivered, we warrant that our tiles are free from manufacturing defects that affect their structural integrity or make them unfit for their intended use when correctly installed and maintained. This includes:

• Cracking, splitting or breaking of a tile that is not caused by installation, substrate movement or impact

• Glaze delamination, peeling or crazing caused by a manufacturing fault

• Failure of the tile body due to a manufacturing fault (for example, excessive water absorption in a tile rated for that application)

This warranty is provided by BloomBuild AU Pty Ltd (ABN 41 698 205 408) to the original purchaser and is not transferable.

Conditions of cover

To keep your warranty valid, the following conditions apply:

1. Inspect before you install. Please check all tiles for visible defects, shade, size and finish before installation. Installation of a tile is acceptance of its visible condition. Any visible fault must be reported to us before the tile is installed.

2. Dry-lay first. Before fixing, tiles should be laid out dry, drawing from several boxes at once, and viewed under the lighting conditions of the finished space. This is the best time to confirm you are happy with the shade, pattern and overall look, and we ask that any concerns be raised with us at this stage.

3. Professional installation. Tiles must be installed by a suitably qualified tiler in accordance with Australian Standard AS 3958.1 and using adhesives, grouts and substrate preparation appropriate to the tile and application.

4. Correct application. Tiles must be used only for the application they are rated for (for example, wall tiles are not covered when used on floors, and tiles not rated for external or frost-exposed use are not covered in those applications).

5. Proper care. Tiles must be cleaned and maintained in line with our care guide and with pH-neutral cleaners only.

6. Residential use. This warranty applies to residential installations. Commercial, industrial and high-traffic installations are covered for a period of 2 years on the same terms.

7. Account in good standing. Where an order is placed on a trade or credit account, this warranty applies only while all amounts owing on that account are paid in full and on time.

Technical specifications and suitability

Slip resistance (P and R ratings), PEI wear ratings, water absorption and other technical data are as tested by the manufacturer on new, uninstalled product. These figures are provided to help you and your installer choose the right tile, but we do not warrant that a tile will maintain any rating once installed, worn, cleaned or treated. It is your responsibility, with your installer, architect or building certifier, to confirm that a tile is suitable for your specific application and meets any applicable building or council requirements.

Any guidance our team provides about tile selection, suitability, quantities, adhesives, installers or installation methods is general in nature and offered to help you. It is not a warranty or professional advice, and it should always be confirmed with your qualified installer before you rely on it.

Ordering the right quantity

We recommend ordering 10 to 15 percent more than your measured area to allow for cuts, wastage and future repairs. Tiles are produced in batches, and we cannot guarantee that additional tiles ordered later will be available from the same batch or will match your original tiles in shade, size or finish. Please order everything you need in one go.

Shade and batch variation

Variation in shade, tone, texture, size and finish between tiles, between batches, and between tiles and samples or website images is a natural characteristic of tile production, and is not a defect. Where we supply replacement tiles under this warranty, they may come from a different production batch and may not exactly match the shade or calibre of your original tiles. We will do our best to source the closest match available, but we do not warrant that replacements will blend with existing tiles.

What is not covered

This warranty does not cover:

• Damage or failure caused by installation, including incorrect adhesive, inadequate coverage, poor substrate preparation, structural or substrate movement, or failure of grout, sealants, membranes or other materials

• Chips, scratches, wear, impact damage, or damage caused by dropped or dragged objects

• Staining, etching or dulling caused by chemicals, abrasive cleaners, acids, dyes or improper cleaning

• Variation in shade, tone, texture, size or finish as described above

• Efflorescence, lippage, uneven surfaces or shading effects resulting from installation, grouting or lighting conditions

• Changes in slip resistance resulting from wear, contamination or surface treatments

• Damage during transit (see our Shipping and Delivery policy, which requires transit damage to be reported within 48 hours of delivery)

• Tiles sold as seconds, clearance, samples or discontinued stock

• Any tile that has been cut, drilled, ground, polished, sealed, coated or otherwise modified, including edge chipping or cracking arising from cutting or drilling

• Any tile installed after a visible defect was, or should reasonably have been, identified

• Labour, removal, reinstallation, consequential loss or any costs beyond the tiles themselves, except where required by law

How to make a claim

1. Contact our support team at support@buybloombuild.com within 30 days of first becoming aware of the issue. Please quote your order number.

2. Provide clear photographs of the affected tiles and the installation, a description of the issue and when it appeared, and details of the installer, adhesive and substrate used.

3. Please leave the affected area as it is until we have completed our assessment. We may ask for sample tiles to be returned or arrange an inspection. If the affected tiles are removed, repaired or replaced before we have had a reasonable opportunity to inspect them, we may be unable to assess the claim and it may be declined.

4. Our team will assess your claim, acting reasonably and in good faith, and will let you know the outcome within 10 business days of receiving all requested information.

5. If your claim is accepted, we will, at our election, either replace the affected tiles with the same product (or the closest equivalent if that product is no longer available) or refund the price you paid for the affected tiles, net of any discounts, promotions and freight charges. The remedy applies to the specific tiles found to be defective, not to the whole installation. Replacement tiles are covered for the balance of the original warranty period.

You are responsible for any costs of making a claim, including returning samples to us, unless we agree otherwise. Where a claim is accepted, we will cover the cost of shipping replacement tiles to you.

Changes to this warranty

This warranty applies to orders placed on or after [date]. We may update the terms of this warranty from time to time for future orders. The version published on our website at the time you place your order is the one that applies to that order.

Your rights under Australian Consumer Law

The benefits under this warranty are in addition to other rights and remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty provided by: BloomBuild AU Pty Ltd, ABN 41 698 205 408. Contact: support@buybloombuild.com