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Frequently Asked Questions
What does "direct to factory" actually mean?

We source directly from the same factories that supply major Australian retailers, then ship straight to your curb. By cutting out importers, distributors, and showrooms, we pass the savings to you—same quality, honest pricing.§

Are your tiles first-grade or seconds?

First-grade, every time. These come off the same production lines as the tiles you'll see in the big retailers' showrooms - same factories, same quality, same standards. We don't sell seconds, factory rejects or B-grade stock. We quality control every order before it ships, so you're paying half the price because we've cut out the middlemen, not because we've cut the quality.

How are your prices so much lower than the major retailers?

Every tile you buy from a big retailer has been marked up three or four times before it reaches you - by the importer, the distributor, the warehouse, and the showroom with its rent and sales staff. We buy direct from the factory and ship direct to you, so there's only one margin instead of four. Same tile, half the price.

How do I know if a tile is right for floors, walls, wet areas or outdoors?

Every product page lists what the tile is rated for - floor, wall, internal, external and wet area suitability. As a quick guide: floor tiles can go on walls, but not every wall tile is strong enough for floors, and outdoor or pool areas need a slip-rated tile. If you're unsure about a specific tile for your job, send us the room and we'll point you to the right option.

What do the slip ratings mean, and which tiles are safe for bathrooms and outdoors?

Slip resistance is measured by an R-rating (R9 to R13) or a P-rating (P0 to P5) - the higher the number, the more grip. For internal dry floors most tiles are fine. For bathrooms, laundries and other wet areas you want a higher-rated tile, and for outdoors, pool surrounds and ramps you want higher again. The rating is listed on each product page so you can match it to your job and meet Australian standards.

How is my order delivered?

All orders are delivered to kerb - the driver unloads your tiles to the kerb or driveway entrance, so arrange a hand (or a tiler/builder) to move boxes inside for larger orders. Add the product to cart to see the delivery calculator for your postcode.

What's the difference between porcelain and ceramic?

Porcelain is denser, harder and absorbs less water, which makes it the go-to for floors, wet areas and outdoors. Ceramic is a bit softer and best kept to walls and lighter-use areas. Most of our range is porcelain - if a tile is ceramic, it'll say so on the product page.

How much should I order?

Measure your room in m², then add 15% for cuts, waste and the spare box every tiler will ask for. Our calculator does this automatically and rounds up to whole boxes - it's safer to over-order slightly than come up short mid-job.

How many tiles are in a box, and what does a box weigh?

It varies by tile size and thickness, so the box quantity, coverage per box and box weight are all listed on each product page. As a rough guide a box of floor tiles usually weighs 20-30kg, which is worth knowing if you're moving them on site.

What payment methods do you accept?

We accept all major credit and debit cards and the standard secure checkout options - you'll see everything available when you go to pay.